NEDRAC
Moving FAQs

Transit times vary depending on distance, destination, and mode of transport. Your move coordinator will provide a timeline and keep you updated on your estimated delivery date.

Your pack-out dates are when the moving team will arrive to wrap and box your belongings. Pickup is the day your items are physically loaded and removed from the home.

Your household goods are packed using high-quality, industry-standard materials—like double-wall boxes, custom crates, and protective padding—to ensure safe transport.

If you’re working within a designated move window, contact your coordinator or agent to confirm availability. For dates outside that window, your move authorizing office must approve changes.

We tailor every commercial relocation to your business schedule—coordinating with key personnel, managing logistics with minimal downtime, and ensuring secure, efficient handling of equipment and assets.

Yes. We work around your business hours to reduce disruption and accommodate your preferred timeline.

Absolutely. We have experience handling everything from sensitive electronics to large fixtures, with the appropriate packaging, handling, and coordination.

Yes, NEDRAC is an approved Transportation Service Provider for both the General Services Administration (GSA) and the Department of State, meeting all regulations for federal employee relocations.

Our services can include packing, transportation of household goods and vehicles, unaccompanied air baggage, storage, and real-time shipment tracking.

Our Move Star system provides real-time tracking. You can contact your move coordinator for updates.

Yes. We are an approved CHAMP provider and work within Department of State guidelines for compliant, high-quality relocations.

You’ll complete the Notification of Loss or Damage form at delivery, and can file a formal claim in the DP3 module within 9 months for full replacement value. For assistance, contact: claimsteam@nedrac.com.

While your Required Delivery Date (RDD) stays the same unless the shipment enters storage, the Estimated Time of Arrival (ETA) may change due to port congestion, customs, or vessel delays.

No. Lithium batteries are prohibited in all air shipments and heavily restricted by most ocean carriers. Remove all lithium batteries before packing.

Contact your assigned move coordinator or email itgbl@nedrac.com and oto@nedrac.com for help adjusting pack or pickup dates.

Yes. We coordinate door-to-door pet relocations globally through a network of IPATA-accredited partners, managing everything from documentation to customs clearance.

Depending on the destination, you may need customs declarations, invoices, certificates of origin, and export permits. Our team will help prepare and review all necessary documents.

Import and export limits for alcohol vary by country. Contact our team for destination-specific guidance before including wine in your shipment.

Yes. We specialize in the handling, packing, and transport of valuable and delicate items including art, antiques, and estate pieces.